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Patient experience: people treated at a hospital
Adult patients of a regional hospital system, by kind of visit (emergency, hospital stay, clinic, same-day surgery, childbirth): age, coverage, language, waiting, how well staff explained things, overall rating, the bill and the patient portal. For testing patient-experience changes before surveying real patients.
5 places, by visit
What each person has
- Age
- 18-3424%
- 35-4922%
- 50-6425%
- 65-9529%
- Coverage
- Private insurance44%
- Medicare29%
- Medicaid19%
- Uninsured8%
- Language
- English84%
- Spanish12%
- Another language4%
- Waiting
- Waited far too long17%
- Waited longer than expected35%
- Seen about on time49%
- Staff explained things
- Rarely5%
- Sometimes12%
- Usually29%
- Always54%
- Overall rating
- 0 to 6 out of 1015%
- 7 or 8 out of 1029%
- 9 or 10 out of 1057%
- The bill
- No problem with the bill61%
- Confused by the bill27%
- Surprised by a large bill12%
- Patient portal
- Never uses it28%
- Has used it30%
- Uses it regularly42%